Frequently Asked Questions
Your spa is shipped by Freight. It will come on 2-3 pallets (depending on what your ordered). The trucking company will contact you once it is on its way and schedule an appointment with you for when you are home to drop it off.
The pallets are too large for a lift-gate so you will need around 4 strong people for the following spa's: Large In-ground Spa's, Hybrid Spa's, and the Lounge Spa's. You will need around 2-3 people to help for the Small In-Ground Spa. If you happen to have a forklift you will need 8ft extensions.
Call us at 972-412-7179 or email us at Info@universalrocks.com with your address and what Spa you are interested in for the best shipping price!
Usually within 3-4 weeks from time of order.
Any local pool or spa company near you!
Here is a video of us installing our Large In-Ground Spa: https://www.youtube.com/watch?v=_abant_6FpI
Not at the moment, still in the works.
Yes, covers are available for an additional cost.
Dimensions are listed below each product.
Water capacity are listed under each product.
Anchors are provided for our In-Ground Spa's. They do not work in sand but do work well in clay.
No, this product is made to order and made specially for you. So this item is non returnable and non refundable.
Answer
This information is listed under each product.
The filter is the tallest piece of equipment
We are currently seeking qualified installers across the country. Call for updated information in your area.
We recommend that you clean the filter once a month during heavy spa use. This is done by removing the top of the filter, removing the filter cartridge, and giving it a good spray down with your garden hose. DO NOT use high pressure sprayers. Depending on your conditions, you can drain and refill once or twice a year. DO not drain your spa after a rain, please give the ground water time to dissipate as your spa could float up with no water in it.
We highly recommend that the equipment be within 25 feet of the spa.
All Universal Rocks spas come with the top of the line controllers which includes Wi-Fi. You can easily turn your spa on from anywhere so it will be ready with you get home.
Yes. You can view our warranty information here.
Due to our colour finishing technique that has been in place since 1998 using natural coloured sands to achieve our realistic looks and feel there may be over time some residual of these colours released onto the skin or clothing but can be easily be washed off with soap and water. This process is completely safe and non hazardous.
Due to our colour finishing technique that has been in place since 1998 using natural coloured sands to achieve our realistic looks and feel there may be over time some residual of these colours released onto the skin or clothing but can be easily be washed off with soap and water. This process is completely safe and non hazardous.